At KA Clothiers, we are committed to providing you with the best shopping experience and ensuring your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Return and Refund Policy below for detailed information on the process.
1. Returns
We accept returns on all eligible items within 30 days from the date of delivery. To be eligible for a return, the item must be in its original condition, unused, unwashed, and with all tags and packaging intact. Items that show signs of wear, damage, or alteration may not be accepted for return.
2. Initiate a Return
To initiate a return, follow these simple steps:
- Log in to your KA Clothiers account.
- Go to the “Order History” section and select the order containing the item you want to return.
- Click on the “Return Items” button and follow the prompts to provide the necessary information.
- Once your return request is submitted and approved, you will receive an email with further instructions, including the return address.
3. Return Shipping
Customers are responsible for the return shipping costs, unless the return is due to a mistake on our part (such as sending the wrong item or a defective product). We recommend using a trackable shipping method to ensure your return reaches us safely. Please retain the shipping receipt as proof of return.
4. Refunds
Upon receiving and inspecting the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 5 business days for the refund to appear in your account, although processing times may vary depending on your bank or credit card company.
5. Exchanges
Unfortunately, we do not offer direct exchanges at this time. If you wish to exchange an item, please follow the return process as outlined above and then place a new order for the desired item.
6. Non-Returnable Items
Certain items are non-returnable, including but not limited to: – Intimate apparel (underwear, lingerie, etc.) – Swimwear without the protective hygiene strip – Items marked as final sale – Customized or personalized items
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the order. We will provide instructions on returning the item or resolving the issue, which may include a replacement or refund.
8. Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please don’t hesitate to contact our customer support team.
Please note that our Return and Refund Policy is subject to change without notice. It is your responsibility to review the policy before making a purchase. Thank you for shopping with KA Clothiers. Your satisfaction is our top priority.
